Customer Services Manager

Quantity to be recruited: 1

Type of work: Fulltime

Management unit: Director

Wage: 15.000.000 - 20.000.000VNĐ

The deadline for submission: 30/06/2024



 Carrying out the operations of the head of documentation department:
– Manage the team of import and export documents.
– Handle customer inquiries and provide solutions. Check all payment requests/profit and loss statements on operations.
– Check all emails and track shipments to prevent trouble as much as possible.
– Contact and coordinate with foreign agents in tracking shipments, checking freight rates, resolving complaints…
– Update information on legal documents related to goods services.
– Make periodic reports as requested by superiors.
 Recommend and suggest measures to improve work.
 Store and classify documents according to the Company’s regulations.
 Act with integrity in all matters. Ensure full understanding and compliance with the Company’s Principles of Business Conduct.
 Ready to go on business trips.
 Other tasks will be assigned by superiors or Managers.


– Graduated from University with majors in Business Administration, economics, foreign trade, maritime or engineering majors in logistics, port management and maritime transportation.
– Having 3-4 years management experience is an advantage
– Proficient in basic office information technology
– Foreign language: Fluent in English
– Experience in documentation in the field of transportation, delivery, and logistics.
– Good negotiation, communication and presentation skills
– Able to work well independently or in groups.


– Salary: 15,000,000 VND – 20,000,000 VND
– Enjoy full social insurance, health insurance, and unemployment insurance benefits
– Regularly receive training and professional improvement
– Work in a young, dynamic, professional environment, with a career development roadmap.
– Opportunity to participate in company engagement activities.

– Working hours: 8:00 a.m. – 5:30 p.m., Monday – Friday

– Work location:
Hanoi Office: 4th Floor, Cland Building (CT3) No. 81 Le Duc Tho, My Dinh 2 Ward, Nam Tu Liem District, City. Hanoi.

Send CV directly to email address: or contact: 0941 911 122


CONTACT INFO: Special Cargo Services Company Limited
Phone: (+ 84) 24 3200 5794

Ha Noi City, Vietnam (Head Office)

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Chi nhánh Hải Phòng

Địa chỉ: Gần Cổng 1, Cảng Đình Vũ, Phường Đông Hải 2, Quận Hải An, Thành Phố Hải Phòng, Việt Nam


Trụ sở chính – Hà Nội

Địa chỉ: Tầng 4, Toà nhà Cland (CT3), Số 81 Đường Lê Đức Thọ, Phường Mỹ Đình 2, Quận Nam Từ Liêm, Thành phố Hà Nội, Việt Nam, 100000

Số điện thoại: (+84) 24 3200 5794


Chi nhánh Đà Nẵng

Địa chỉ: Tầng 3, Toà nhà Indochina Riverside, 74 Bạch Đằng, Phường Hải Châu 1, Quận Hải Châu, Thành phố Đà Nẵng, Việt Nam, 550000


Chi nhánh Hồ Chí Minh

Địa chỉ: Số 60 Đường số 15, Khu đô thị Vạn Phúc, Phường Hiệp Bình Phước, Quận Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam, 700000


Ha Noi City, Vietnam (Head Office)

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Trụ sở chính – Hà Nội
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